Frequently Asked Questions
- HOW DO I PLACE AN ORDER?
If you are a “New Customer” that is responsible for the payment of the sign installation, just sign up for a new account online. After you have signed up you can login and place your order. (Just complete the information and payment). We will automatically receive an e-mail notice to complete your order. (We will not receive your order unless payment is completed at the same time).
- HOW LONG DOES IT TAKE TO COMPLETE MY ORDER?
Please allow two “working” days for your order to be completed. About 70% of orders are complete the next “working” day. There are some areas that may take up to 3 “working” days. If you require that the order be guaranteed the next “working day”, then check that option on the form. (This service is for our regular service area only and will be completed for a nominal fee).
- MY SIGN IS NOT UP YET. WHAT HAPPENED?
It is on a very rare occasion that you will need to ask this question. First, check your order confirmation to ensure that your order was actually sent to us. All work is complete within two “working” days, (see “How long does it take to complete my order?”). Sometimes due to extreme weather we may be slowed down. As soon as the weather clears, we will resume operations and will complete your request in the order in which they were received. Make sure you give us all the information that we need to find and access the property. Include gate codes, the correct address direction, (NW, SE, ect). If there is a fence or a gate, please inform the owner that we will be out to their property within 2 “working” days and to unlock the gate and/or inform the guard gate for our “clearance” should they not be home.
- WHAT IF MY CLIENT BELONGS TO A HOMEOWNERS ASSOCIATION, (HOA)?
The agent ordering the sign must check with the association to verify the “current” rules regarding real estate signs. The agent is responsible to give us this information so we can place the correct size sign in the correct location according to the HOA rules. We are aware of “most” rules of HOA’S in our standard service area, but the HOA rules change many times with the new appointment of HOA directors and their enforcement of those rules. If you or your client requests a sign that is against the HOA or City and County requirements, you must provide us with a letter stating that you will be 100% responsible for any damages to the property and any fines or action by that HOA or Government entity and have it signed by your Broker or Office Manager.
- MY SIGN IS MISSING. WHAT DO I DO?
Ask your client if they know what happened to the sign. Sign4Time will only remove your sign for the following reasons: 1) We received an order by you or your office to remove the sign. 2) The owner or tenant of the property contacted us. 3) You or your office did not update the inventory list sent to you or your office by us. 4) We received an order by another realtor to install their sign on the property. 5) During a drive by of the property, we found that just the post without your sign panel was in the yard.
- WHAT IF THERE IS A TALL HEDGE OR FENCE?
Sign4Time can install a taller post, (for an additional fee). Our standard post height is 6′ after installation. We can extend a post to 8′ and 10′ (maximum height) after installation.
- WHAT IS THE REFUND POLICY?
Refunds given within 5 working days for work that cannot be completed for unforeseen reasons.
Example: Signs not allowed by HOA, no place to locate sign, property owner canceled, etc.
We do not share your information with anyone.
- HOW LONG IS THE TERM THAT MY SIGN CAN REMAIN ON THE PROPERTY?
Your original order includes installation and removal. The term it can stay installed on the original property is 6 months. If you need the sign to remain longer than the 6 month term, you will automatically get an email stating that the sign is expiring in 7 days. If you want it to stay up, do nothing and it will be automatically renewed for a fee of $25 for an additional term (6 months). If you want it removed, request the removal before it gets renewed. There is no refund after the renewal is charged. The sign must remain on the original property installed by Sign4Time. It cannot be moved without our authorization.
- I don’t like where the post is placed, can I have it moved?
We will install the signpost where you want it to be placed, if you clearly mark the location before the installer arrives at the address. If you do not mark a location for the sign post installation, and ask for the post to be reinstalled at the same address, Sign4Time reserves the right to charge a “Trip Charge” or an additional “Installation Charge”